Frequently Asked Questions

DOES ANIMA VESTRA SHIP TO MY COUNTRY?
WE SHIP EVERYWHERE ON EARTH. A TRACKING NUMBER IS AVAILABLE WITH EVERY ORDER AND WILL BE SENT VIA EMAIL THE DAY IT GETS PICKED UP BY OUR SHIPPING COMPANY. 90% OF OUR CUSTOMERS ARE LOCATED OUTSIDE OF THE NETHERLANDS. PLEASE ENTER YOUR ADDRESS IN THE LATIN ALPHABET (A-Z).

WHAT CURRENCY DO YOU ACCEPT?
WE ACCEPT ALL CURRENCIES. WHEN AN ORDER IS PAID FOR WITH PAYPAL OR A CREDIT CARD YOUR BANK WILL CONVERT IT TO EURO AUTOMATICALLY.

HOW LONG DOES IT TAKE ONCE MY PACKAGE HAS BEEN SHIPPED?
WE SHIP WITH POSTNL, THEY COLLECT PACKAGES ONCE A WEEK. 
    THE NETHERLANDS: 1 — 4 DAYS
     EUROPE (CENTRAL): 3 — 6 DAYS
     EUROPE (EAST): 5 — 7 DAYS
     USA: 3 — 8 DAYS
     REST OF THE WORLD: 5 — 11 DAYS

*PLEASE NOTE THAT SOME PRODUCTS ARE MADE TO ORDER AND PRODUCTION + SHIPPING CAN TAKE UP TO 3 WEEKS, THIS IS MENTIONED IN THE DESCRIPTION ON THE PAGE OF SAID PRODUCT*

CAN I RETURN A MY ORDER OR EXCHANGE SIZE?
YES, PLEASE GET IN TOUCH VIA EMAIL (MENTION YOUR ORDER NUMBER).
THE PACKAGE HAS TO BE SHIPPED BACK WITHIN 14 DAYS AFTER ARRIVAL. 

PLEASE CONTACT SALES@ANIMAVESTRA.COM FOR OUR RETURN POLICY.

WHERE IS ANIMA VESTRA LOCATED?
DE HOOGEKROCHT 72 NOORDWIJK, THE NETHERLANDS

SOCIAL MEDIA
HTTPS://INSTAGRAM.COM/ANIMAVESTRA_CLOTHING